Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how and when your order will be processed and delivered. By placing an order you agree to the terms below.

Order Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). Orders placed after [cut-off time, e.g. 5 PM] or on weekends and holidays are processed the next business day.

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow its journey.

Shipping Times

Estimated delivery time is 7-12 business days after dispatch, depending on your location. Please note this is an estimate and not a guarantee. Total time to receive your order = processing time (1-2 days) + shipping time (7-12 days).

Delivery times may be longer during peak periods, sales, or holidays due to higher order volumes and carrier delays.

Shipping Destinations & Costs

We ship internationally to [list regions, e.g. the US, Canada, UK, Europe, and Australia]. Shipping is [free on all orders / a flat rate of $X / calculated at checkout]. The exact cost, if any, is shown at checkout before payment.

Order Tracking

As soon as your order ships, we will email you a tracking number and link. Please allow [2-5] business days for tracking information to update after dispatch. If you have not received tracking details within [5] business days, check your spam folder or contact us at [your email].

Shipments With Multiple Items

If you order more than one item, they may be sent in separate packages and arrive on different days. This is normal and does not mean part of your order is missing. Each shipment will have its own tracking number.

Customs, Duties & Import Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees charged by your country's authorities. These charges are the responsibility of the customer and are not included in the price or shipping cost at checkout. We have no control over these fees and cannot predict their amount. Please check with your local customs office for details before ordering.

Delays

Occasionally, deliveries are delayed for reasons outside our control, such as customs processing, carrier disruptions, weather, or incorrect address details. While we cannot be held responsible for these delays, we will always help you track and resolve any issue.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend it.

Lost or Missing Packages

If your tracking shows no movement for an extended period, or your package is marked delivered but you have not received it, please contact us at [your email] within [30] days of the expected delivery date. We will open an investigation with the carrier and work to resolve it with a replacement or refund where appropriate.

Undeliverable Packages

If a package is returned to us as undeliverable (for example, refused at customs or unclaimed), we will contact you to arrange re-shipment or a refund of the product cost, minus any shipping fees already incurred.

Contact Us

If you have any questions about your order or our shipping process, please reach out to us at [your email] and we will respond within [24-48] hours, [Monday-Friday].